Terms of Use & Service

1. Agreement & Acceptance of Terms

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“Customer,” “User,” or “You”) and DaloMail Inc. (“Dalo Mail,” “we,” “us,” or “our”), governing your access to and use of our business email infrastructure, webmail applications, APIs, and associated web services at dalomail.com.

By registering for an account, verifying a custom domain, or utilizing any Dalo Mail service, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction), possess the authority to bind your company or organization, and agree to comply fully with these Terms.

2. Account Registration & Security

To use Dalo Mail, you must maintain an active workspace account with accurate, up-to-date information. You are solely responsible for:

• Maintaining the strict confidentiality of your account credentials, mailbox passwords, and API keys.
• Enabling two-factor authentication (2FA) for administrative accounts to protect against unauthorized mailbox access.
• All activities and emails transmitted through mailboxes provisioned under your organization's domains.
• Notifying our security desk immediately at security@dalomail.com upon detecting any unauthorized account compromise.

3. Subscriptions, Fees & Multi-Currency Billing

Dalo Mail provides tiered workspace subscriptions (Starter, Business, Business Plus, and Enterprise) billed on a recurring monthly or annual basis.

• Multi-Currency Rails: You may choose to be billed in US Dollars (USD) or Nigerian Naira (NGN). Exchange rates and processing currencies are locked at the time of subscription purchase.
• Verified Processors: We route payments through PCI-DSS Level 1 certified international gateways: Stripe for international credit and debit cards, and Paystack for African cards, direct bank accounts, and USSD.
• Automatic Renewal: Paid plans automatically renew at the conclusion of each billing period unless canceled at least 24 hours prior to the renewal date via the Seat Billing Console.

4. Bondle Gift Cards & Promotional Vouchers

Customers may apply Bondle gift card codes (formatted as BNDL-XXXX-XXXX-XXXX) or authorized promotional codes directly inside the checkout payment modal when selecting or renewing a workspace plan:

• Gift cards and promotional vouchers apply exclusively toward eligible workspace subscription fees and mailbox quota upgrades.
• Gift cards have no standalone cash value, are non-transferable once redeemed, and cannot be exchanged for cash or routed outside of Dalo Mail platform services.
• If a gift card balance exceeds the order total, the remaining balance remains credited to your workspace account for future renewals.

5. 30-Day Money-Back Guarantee & Refunds

We stand firmly behind the speed, deliverability, and reliability of our platform. All first-time paid subscriptions are eligible for our 30-Day Money-Back Guarantee:

• If you are dissatisfied with our service for any reason during the initial 30 days of your subscription, contact support@dalomail.com to receive a full refund.
• Refunds are processed back to the original payment method (Stripe card or Paystack account) within 5 to 10 business days.
• Accounts terminated for deliberate violations of our Anti-Spam Policy (Section 6) forfeit eligibility for refunds.

6. Acceptable Use & Zero-Spam Policy

Dalo Mail operates a strict zero-tolerance policy toward unsolicited commercial email (UCE), spam, phishing, and fraudulent communications. You agree that you will NOT:

• Send unsolicited bulk emails to scraped, rented, purchased, or third-party email lists without verifiable opt-in consent.
• Forge email headers, impersonate domains you do not own, or spoof Sender Policy Framework (SPF) records.
• Distribute malware, ransomware, phishing campaigns, deceptive links, or malicious attachments.
• Violate international anti-spam legislation, including the US CAN-SPAM Act, the Canadian CASL, the European GDPR, or the Nigerian Data Protection Act (NDPA).

We utilize automated real-time heuristics and reputation feeds. Accounts exhibiting abnormal bounce rates (> 5%) or spam complaint rates (> 0.1%) may face immediate automated throttling or suspension to protect the shared IP pool.

7. Pooled Storage & Mailbox Quotas

Unlike legacy systems that enforce rigid per-user boundaries, Dalo Mail provisions a pooled shared storage volume (e.g. 10 GB on Starter, 200 GB on Business, 500 GB on Business Plus) across your organization:

• Workspace administrators may allocate storage flexibly among team mailboxes without paying per-user overage penalties.
• When your workspace approaches 90% of its shared quota, automated email alerts are delivered to workspace administrators.
• Additional high-speed NVMe storage blocks can be provisioned instantly at any time via the billing console.

8. Custom Domains & DNS Authentication

To ensure industry-leading deliverability and protect against sender rejection, you are responsible for maintaining correct DNS records with your domain registrar:

• Mail Exchange (MX): Pointing to Dalo Mail edge mail exchangers.
• SPF & DKIM: Publishing Dalo Mail 2048-bit DKIM cryptographic keys and authorized SPF include mechanisms.
• DMARC: Maintaining a valid DMARC policy record (v=DMARC1) to prevent domain spoofing.

9. Service Level Agreement (99.99% SLA)

Dalo Mail guarantees a 99.99% monthly infrastructure uptime SLA covering SMTP ingestion, outbound routing, and IMAP/webmail access. If our uptime falls below 99.99% in any calendar month (excluding scheduled maintenance announced 48 hours in advance), eligible workspace accounts receive prorated service billing credits upon written request.

10. User Data Ownership & Confidentiality

You retain 100% intellectual property ownership of all email text, attachments, address books, logs, and domain branding stored on our platform. Dalo Mail does NOT claim any ownership rights over your content, and we will never sell, monetize, or disclose your private communications to third parties except as compelled by a valid court order.

11. AI-Assisted Email Features

Our platform includes optional AI tools (such as automated follow-up reminders, draft summaries, and smart inbox triage). When you engage these features:

• Data processed for AI features is transmitted securely over TLS and is never used to train public machine learning foundation models.
• You maintain total editorial control over all outgoing messages and remain responsible for messages dispatched using AI drafting.

12. Termination & 30-Day Export Grace Period

You may cancel your subscription at any time via your billing settings. Following cancellation, your account transitions to a 30-day export grace period during which administrators can download complete mailbox archives in standard .mbox or .eml formats before permanent data purging.

13. Limitation of Liability & Disclaimers

To the maximum extent permitted by applicable law, Dalo Mail and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or business data resulting from your use of or inability to access the service. In no event shall Dalo Mail's aggregate liability exceed the total amount paid by you during the twelve (12) months preceding the event giving rise to liability.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any dispute arising out of or relating to these Terms shall be resolved through confidential binding arbitration or competent courts located in Delaware.

15. Contact & Legal Notices

For questions, legal notifications, or inquiries regarding these Terms, please contact our legal counsel: